Where does IKII Ship?
How much does shipping cost?
How long does it take to process my order?
How can i track my order?
Can I change my delivery address?
What if my order arrives damaged or faulty?
What about the 7-day full refund policy?
From the moment you receive your IKII luggage, you have 7 full days to try it out and see if it perfectly complements your travel style. Feel free to explore its features, pack it for imaginary trips, or even share it on social media!
If within those 7 days, you decide the IKII luggage isn’t the perfect fit, no worries! Simply send us an email at [email protected] to initiate your return. We’ll process your request without any hassle.
Standard return policy is not applicable to personalised items.
Please note: Customers are responsible for the cost of return shipping. We’ll promptly process your full refund once we receive the luggage in its original condition.
When can I expect my refund?
Upon we receive the returned luggage, we will process your refund within 10 business days, and it may take another 1-2 business days for the transfer of refund to your payment account. In this regard, please also note that your bank or credit card company may require additional time to process your refund. You will be notified via email when we have processed your refund request and you will receive your refund via the same method that you used to pay for the product(s).
Do you have warranty for your luggage?
Yes, excluding the electronic components, we guarantee you a 5-year warranty on manufacturer defects for your IKII luggage, which covers any defects to the shell, wheels, handles, zippers, or anything else that functionally and physically impairs the luggage, as defined by the Scope and Term of our warranty. If anything defects, we will fix or replace it for you.
The electronic components, on the other hand, are guaranteed a one-year warranty. We will offer a replacement device for purchase when the one-year warranty is expired.
1.1 What are the “Scope and Terms” of warranty?
Subject to the provisions set forth below, IKII provides an absolute warranty that the IKII Luggage will be free from the following manufacturer defects:
a. Cracks or breakages in the luggage shell,
b. Broken-off wheels
c. Handles, trolley handles, and zippers that cannot be used anymore.
The warranty shall not apply to:
a. Defects caused by improper use or handling of the IKII luggage
b. General wear & tear generated from using the IKII luggage
c. Dents, bumps, scratches, and scuffs generated from using the IKII luggage
d. Any damages that do not impact the overall functionality of the IKII Luggage
e. IKII luggage that was not purchased directly from IKII.
The warranty shall apply for a period of 5 years from the date of purchase stated on the sales receipt (“Warranty Period”).
1.2. WARRANTY SERVICES
If an event covered by this warranty occurs, IKII will, at its discretion, repair the defect, replace the defective part, or provide a luggage replacement. In case of luggage replacement, subject to stock availability, IKII reserves the right to deliver IKII luggage of a different color.
If an event covered by this warranty occurs, IKII will repair or replace and return to You the IKII luggage within 30 days from receipt. Please note that following such repair or replacement, the original Warranty Period continues to apply and is not extended.
1.3. ASSERTION OF WARRANTY CLAIM
You are entitled to a claim, if any, arising from this warranty only if You return the IKII luggage to IKII, together with a sales receipt to the address stated below and a description of the defects and photos depicting the defects.
In exercising your claim, please first request a return label by emailing [email protected], while also detailing the nature of the defects and attaching a photo depicting the same, as well as the corresponding sales receipt.
All claims arising from the warranty are subject to the statutory limitation period.
2. ONE-YEAR WARRANTY ON ELECTRONIC DEVICE OF THE IKII LUGGAGE
2.1. SCOPE AND TERM
The “electronic device” of the IKII luggage refers to the integrated scale (on the luggage handle), the Bluetooth locking mechanism, and the proximity alert mechanism (for distance sensing).
Subject to the provisions set forth below, IKII provides an absolute warranty that the electronic device of the IKII luggage delivered to you will be free from the following functional defects:
a. Malfunction of the integrated scale;
b. Malfunction of the Bluetooth locking mechanism; and
c. Malfunction of the proximity alert mechanism.
The warranty for the electronic device shall apply for a period of one year from the date of purchase stated on the sales receipt (“Warranty Period”).
The warranty shall not apply to:
a. Defects caused by improper use or handling of the IKII luggage and wear & tear.
b. IKII luggage that was not purchased from IKII.
2.2. WARRANTY SERVICES
If an event covered by this warranty occurs, IKII will, at its discretion, repair the device or supply a replacement device.
If an event covered by this warranty occurs, IKII will repair or replace the electronic device and return the luggage to You within 30 days from receipt. Please note that following such repair or replacement, the original Warranty Period continues to apply and is not extended.
2.3. ASSERTION OF WARRANTY CLAIM
You are entitled to a claim, if any, arising from this warranty only if you return the luggage, together with a sales receipt, to IKII at the address stated below.
In exercising your claim, please first request a return label by email to [email protected], while also detailing the nature of the defects, as well as the corresponding sales receipt.
All claims arising from the warranty are subject to the statutory limitation period.
3. WARRANTOR
IKII Pte Ltd (201818481M)
IKII Malaysia Sdn Bhd (201801016974)
Does the lower price tag on IKII luggage in comparison to other luggage come with any compromise?
Is The carry-on fits the airlines?
How long does the battery last?
How should I check the power level of the batteries?
Is the battery removable?
Do I have to remove the batteries for check-in or going on board?
How do I take care of my IKII luggage?
For the exterior, simply use a soft cloth or sponge soaked with warm water and mild soap to give it a gentle wipe. Avoid any harsh detergents, industrial solvent or abrasive materials to keep the shell shining as new.
For the interior, the premium waterproof lining is ultra-durable and can easily be cleaned with a damp cloth and gentle soap. After wiping, do leave the luggage open to dry.
